FAQs

Perfumed creams sometimes irritate my skin. How will I know if the Extra Ordinary range is a healthy choice for me?

We have carefully chosen a light low allergen natural fragrance for the Extra Ordinary Day Creams and Night Cream. A small amount of cream rubbed into a test patch of skin will tell you if you can use it safely. If any rash or irritation appears, then you would be better off using our Plain Ordinary Moisturising Balm.

What is the Plain Ordinary Moisturising Balm?

This moisturizing balm has extraordinary hydrating properties and a healthy choice for everyone. It contains only natural waxes. Because there are no water based ingredients it does not need preservatives, or emulsifiers. We have not added any fragrance or essential oils either. The balm sinks into the skin leaving a smooth silky non greasy feel. Like all our products it is very efficient and a little goes a long way. It is the best moisturiser for anyone with eczema or dry skin.

What are the ingredients in the Plain Ordinary Moisturising Balm?

It is made from olive wax, grape seed oil and sunflower oil extract mixed with pure beeswax. They are all sustainably sourced and of the highest quality. You can be sure this is a healthy choice for all - especially those with dry skin, eczema or psoriasis. See customer reviews.

Is the Extra Ordinary Day cream with SPF water resistant?

No, but then nor are there any truly water resistant sun creams. You should always re-apply sun cream after water exposure. Our product is SPF 30 - the top rating for normal suncreams. It also contains really great sustainably sourced moisturising ingredients - essential when in the sun. The cream sinks into the skin, leaving no sticky or greasy film, and our test panels report that the effect is long lasting. See customer reviews. http://www.ordinaryskincare.co.za/product/1/day-cream-spf-30#.Vp4b2vl95D8

When I use the Extra Ordinary Day cream with SPF sometimes I think it gets into my eyes.

You may be applying too much cream. Like all our products, a little goes a long way. One of the best ways to get good sun protection and to minimize the SPF ingredients is to use a "spreader". We include one in our ingredients, and this makes sure the cream spreads easily over the skin, to cover it properly, without pulling and stretching the delicate skin. It is not harmful, but it is best to avoid the eye area. The product is excellent - and won't run if you get hot as some products can.

I have eczema and very dry skin. Is this range safe for me to use?

Our Ordinary Skincare range was developed with dry and sensitive skin in mind. Our products are excellent for anyone with eczema. It is a really healthy choice for you. We identified a need for an excellent moisturizing emollient cream that was safe and did not contain active ingredients that may irritate the skin. We have tested the range on all sorts of skins types, with great results. Our products are safe to use in eczema and psoriasis. Many of our testers reported that their skin feel soothed with use. Top Choices from our range: Cleanser (avoid soaps!!), Moisturising Balm, Night Cream, Day Cream with SPF, and Eye Gel. See customer reviews. Here is a recent unsolicited comment: "I recently purchased the moisture balm and I cannot tell you how incredible it has been. I've used it for my face, my lips, my two kids, their eczema, dry skin and the list goes on. I keep telling everyone about it - one of my friends asked if I get commission because I've been advertising it so much

I am outdoors a lot. Would the Day Cream with SPF be a sensible choice?

Yes, absolutely. The sun protection of Extra Ordinary Day Cream with SPF30 is a good choice. The added moisturiser almost unique to our product is really important in keeping skin healthy in the sun. We have many customers who love this product as it moisturises as well as protects - as you need both when outside. Apply it frequently when outdoors. And skin exposed to the sun and cold of the outdoors requires exceptional hydration to keep it healthy and reduce premature ageing, so topping up at night with our Extra Ordinary Night Cream with added shea butter, mango butter and avocado oil would be good too. The richness moisturises the skin really well - and the product does not run in the sun. See customer reviews

I have mature skin, but although it is dry, I find greasy formulations can give me pimples.

Our Ordinary Skincare Co skin care range is a healthy choice and perfect for older skins. It is deeply moisturizing without greasiness, will plump out fine lines without any fuss or exotic ingredients. It is not sensitizing and contains anti-oxidants to aid skin healing, slow down ageing, maintain elasticity and hydrate your skin. You could even use the Plain Ordinary Moisturising Balm because it sinks into the skin, and despite seeming initially greasy, it is not at all. It leaves the skin feeling silky and soft.

Have your creams been properly tested?

We have a large test panel, and have been testing our products for two years. The formulas have been tested on the demanding South African market for many more years. We have never, and will never test any of our products on animals. And we ensure that none of our ingredients are animal tested either.

I have arthritis of my hands and I need to be able to open and use any containers easily.

Our airless pump action containers are very easy to use! Simply take off the cap and press the top down. It will dispense the exact amount you need in one movement.

Are your containers recyclable?

Yes all our containers are completely recyclable in keeping with our philosophy of maximum benefit and minimum impact, either on the skin or the environment!

Why are airless pumps better than ordinary dispensers?

We have carefully sourced our award winning airless containers. First of all they are easy to use, and hygienic. There is no contamination from the outside, so it helps keep the product fresh and clean. This means that the product is protected from light and air, which may cause the product to be oxidized or denatured. The pump easily dispenses the right amount, so there is no mess and no waste. It also dispenses down to very last drop, so you do not have to scrape and bang out the last bit of the cream.

I can't get my Extra Ordinary Night Cream to dispense anything. What is wrong?

Oops. Occasionally the pump of the container needs to be primed. All that has happened is that the cream needs some vacuum to get going. Simply block the opening with your finger after pushing down, gently pull the top section up and repeat a couple of times. The vacuum will quickly pull the cream up ready to go. If you have any difficulties please let us know.

Is it important that I only use organic or natural products on my skin? I find the different terminologies confusing.

It is confusing to us too. Most manufacturers do try to produce the best product for sale but sometimes the terminology can be misleading. "Natural" refers to the ingredient being extracted from a natural or non-synthetic substance. "Synthetic" refers to a substance that is produced by a man made process. It is a myth that all synthetic products are bad. They can be invaluable to the make the product safe and effective. Indeed some natural substances can be very bad for you, like arsenic. Arsenic was used in olden days to whiten the skin, with dire results sometimes! "Organic" can mean many things, but mostly it is used to describe an ingredient produced using a minimum of artificial additives. We think a safe and effective product should have a minimum of ingredients, each one with a specific role, and a rigorous safety and efficacy profile. We have sourced and chosen choose the best ingredients we can, to do the best job possible.

Are the products manufactured to any standards?

The products are manufactured in a modern new factory in Cape Town, to the highest pharmaceutical standards.

Why are you called the Ordinary Skincare Co? I don't want ordinary skin!

We think our products are extraordinary because we believe in simple plain ordinary skin care. The skin is our biggest body organ, and exotic and expensive ingredients are not necessary to provide excellent skin care. We do not believe in unnecessary and often unsubstantiated marketing hype. Nature made our skin fit for purpose. We believe that natural high quality cream works to protect and safeguard all of our skin. No matter what your age, sex or ethnicity our products just work.

Do you need special anti ageing ingredients?

We believe that moisturizing the skin is an efficient way to keep it healthy. We do use plant waxes and oils, and beeswax, and lanolin, all ingredients that have been used by people for thousands of years. Our products are designed for sensitive skins, and every additional protein or essential oil can introduce the potential for sensitivity to develop.

Can men use your products?

Anyone can use our products. Men are increasingly realising the benefit of looking after their skin. We are soon going to launch a male range of products specifically to address the needs of shaving. Our product testers have included lots of men. We have found that 60% of the men reported that they liked the Night Cream best, especially after shaving!

Are your products safe for children?

Yes, our products are completely safe for everyone whatever their age. Our Plain Ordinary Moisturising Balm is a wonderful natural nappy cream.

Who should use the Ordinary Skincare Co products?

Here is a list of skin types we have specifically tested: Mature skin Sun damaged skin Adolescent skin Baby Nappy rash Eczema and Psoriasis Fine lines & wrinkles Shaving rashes

How do you suggest I use your skin care range?

Everyday use of our Ordinary Skin Care products is highly recommended. Apply the Day cream every morning and the Night cream at night before retiring. If you are outdoors a lot, use the Day Cream with SPF daily. You can also use the SPF cream frequently during the day, if you choose. The Plain Ordinary Balm will provide extra hydration, and can be used all over the body, from the head to the heels. Some people with super sensitive skin may find that using the balm day and night is best. That is certainly easy!

Are you introducing any other products?

Yes, we are ready to launch a really special exfoliator. We are conscious of keeping our range simple, honest and as plain as possible to deliver extraordinary results to our customers, who are exceptional people.The exfoliator is gentle, and effective. We have had samples out on trial for a year - and the feedback has been very positive! We are also planning a body lotion - so watch this space!!

What is the extra cost of buying on the internet?

Nothing! There is no extra cost if delivery is to South Africa, as delivery is free for orders over R300. For international delivery/ Namibia or Lesotho there will be an additional cost. Please refer to our shipping policy, under Terms and Conditions.

What happens if the product is damaged on delivery?

UK: Call the helpline number or send an email ad we will arrange for return and replacement. South Africa: Call the number on the waybill or send an email to us and we will arrange a return and replacement. We would be grateful for any information about the damage, so we can take steps to prevent it recurring.

What happens if the product does not arrive at the right address?

You will receive an email with a confirmation of dispatch, and you will be able to track the delivery. If you do not receive it, please contact us by telephone or email, and we will make sure the right product gets to the right place as soon as possible.

Is my information private and confidential?

We adhere strictly to confidentiality protocols, and will never sell or disseminate your details to anyone.

Why do you support three charities?

We believe business must make a contribution to society. We support three charities, and our customers choose which ones to support when they buy our products. We think they are three great charities, and all deserve our support. The more people who choose our products, the more we will give these worthy causes. We will keep you posted when we make donations, via our website, and of course Facebook, and our Blog too.

Using Electronic Funds Transfer (EFT) using SID Instant EFT

You can make EFT payments for skin care products if you have internet banking with one of these banks: - ABSA - Capitec - FNB - NedBank - Standard Bank Having selected SID Instant EFT on the PayGate payment page, the system allows you to select your bank. The first time you use the system some software will be downloaded to your computer to run the SID EFT system on your machine. When complete, you will see your bank's Internet Banking Interface, where you can log in as usual. The transaction details are entered automatically. You then complete the transaction and return to our site. PayGate have online help to guide you through if this is new to you (like it is to us!!) It is COMPLETELY secure as the interface uses 3D security, and of course your own bank. Your details are not stored anywhere on our system, or by PayGate. You can use smartphones and tablets for these transactions too.

Will SID EFT work with my new Apple Mac?

Not with Safari. The most recent Safari update for modern machines has stopped the system working. It will work on Firefox however. It will work on older Macs running earlier editions of Safari.

Website Help: Bank Helplines for 3D Security

3D Secure is a new highly secure system introduced to protect customers. See the other information on our site to help you get started with this. It will be worth it!! If you need assistance from your bank here are the Help numbers for the 4 major banks. ABSA: 012 317 3344 FNB: 011 369 2800 or 011 369 2999 Nedbank: 0868 555 111 Standard Bank: 0861 201 311

My new airless pump isn't working properly - is it me?

Sometimes the pumps need a little help to prime - happily not often! All you need to do is: - Press the top down, and put your finger over the nozzle; - Pull the top of the pump gently upward; - Remove your finger and press down again; - Cover the nozzle once more and gently pull upward. Repeat a couple of times and product will be pumped out easily. The problem arises because the first chamber of the pump section needs priming, and sometimes needs a little help! Any problems - get in touch!!

I have very dry skin - what should I do?

Look no further! We set our company up because no one offered what we needed for our families. All our products are tested only on humans, and are great for you. we have products for the skin aroound your eyes, upon your face, your hands - and even your heels. But best of all - contact us if you need any help!

My lips are dry all the time. HELP!

Our Lip Balm is what you need. Not flavoured or fragranced - simply brilliant hydration. Apply and seconds later it has soaked into your lips - and will moisturise them for hours. Any questions? contact us!!

I need a Night Cream - which one is best?

We of course think all our products are brilliant. It is customers who count. To illustrate how good our Night Cream is all we can say is we have one customer in the USA - where we do not yet sell - who tried our product in the UK while there - and now buys in bulk for herself and her friends. See Sue's comments on our Night Cream! Contact us if you need any help!

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